SHIPPING POLICY

Last updated: November 4, 2026

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Where we ship

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We ship to addresses in all 50 U.S. states. We do not currently ship outside the United States.

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Processing time

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Orders ship within 2–5 business days (Monday through Friday, excluding holidays) after payment is received. Large or fragile items may need extra time to pack safely; if so, we’ll let you know.

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Shipping rates and carriers

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Shipping costs are calculated at checkout based on the item’s size, weight, and destination. We ship with USPS, UPS, or FedEx, choosing the carrier best suited to each item.

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Some large pieces, such as furniture, may need a custom shipping quote. If you’d like one of these items shipped, please contact us before you buy.

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Tracking

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Once your order ships, we’ll email you a tracking number.

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Damaged in transit

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All shipments are insured. If your item arrives damaged, email us at info@odetbrunn.com within 48 hours of delivery with photos of the item, the box, and the packing materials. Please keep all of the packaging, since the carrier may need to inspect it. We’ll handle the insurance claim and make it right as described in our Refund Policy.

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Lost or delayed packages

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Delivery times are estimates from the carrier and aren’t guaranteed once a package leaves our hands. If your tracking hasn’t updated in 7 business days, or it shows delivered but you can’t find the package, contact us and we’ll work with the carrier to locate it.

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Check your address

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Please make sure your shipping address is complete and correct before you check out. If a package is returned to us because of an incorrect or incomplete address, we can reship it at your cost or refund your order minus the shipping costs we paid.

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Sales tax

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We collect sales tax on orders where required by law.

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Questions

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Email us at info@odetbrunn.com

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