REFUND POLICY

Last updated: November 4, 2026

We want you to love your piece. If it isn’t right for you, you can return most items within 7 days of delivery for a refund.

How to return an item

Email us at info@odetbrunn.com within 7 days of delivery with your order number and the reason for the return.
Wait for our reply with return instructions. Please don’t send an item back without contacting us first; returns sent without approval may not be accepted.
Pack the item securely, in its original packaging if possible, and ship it within 7 days of our approval.

Items must come back in the same condition you received them, with any parts or accessories that came with them.

Return shipping

You are responsible for the cost of return shipping and for the item until it reaches us, so we recommend a tracked, insured shipping method. Original shipping charges are not refundable. If the item arrived damaged or isn’t as described, we cover return shipping (see below).

Items that can’t be returned

Items marked “Final Sale” in their listing
Items that have been altered, repaired, refinished, or damaged after delivery

About vintage condition

Our items are vintage and antique and have been used before. Signs of age such as patina, light scratches, small chips, crazing, or fading are part of their character and are noted in each listing. We describe condition as carefully as we can, so please read the description and measurements before buying, and feel free to ask us questions or request more photos. If an item isn’t what you hoped for, you’re still welcome to return it within 7 days under the terms above.

Damaged or not as described

If your item arrives damaged, or is significantly different from its listing, email us at info@odetbrunn.com within 48 hours of delivery with photos of the item and its packaging, and keep all of the packaging. We will offer a full refund, including original shipping, and cover the cost of returning the item. If you’d prefer to keep it, we can discuss a partial refund instead. Depending on the shipping insurance claim, we may ask you not to send a damaged item back.

Your refund

When we receive and inspect your return, we’ll email you. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take 5–10 more business days for the refund to appear.

If a returned item arrives damaged because it was poorly packed, or shows wear or damage that wasn’t there when it left us, we may reduce the refund or decline it.

Cancellations

If you need to cancel, contact us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. Once it has shipped, the return terms above apply.

Exchanges

Because every item is vintage, antique, or one of a kind, we can’t offer exchanges. Please return the item for a refund and place a new order for the piece you’d like.

Questions

Email us at info@odetbrunn.com